Shipping policy

Shipping Policy

Thank you for choosing Opulom London. We are dedicated to delivering our futuristic lighting collections to enthusiasts worldwide with care and efficiency.

1. Order Processing

All orders are processed within 1 to 3 business days. Once your order is prepared, you will receive a confirmation email with your tracking number.

Note: Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery Estimates

We offer Free Standard Shipping on all orders. We utilize a network of global fulfillment centers to ensure your product reaches you as quickly as possible.

Region	Estimated Delivery Time
United States	7 - 12 Business Days
Europe & UK	7 - 14 Business Days
Rest of the World	10 - 20 Business Days

Please note: Delivery delays can occasionally occur due to customs processing or high-demand seasons. We appreciate your patience.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24-48 hours. You can track your package directly on our website or via the link provided in the email.

4. Customs, Duties, and Taxes

Opulom London is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, our fulfillment network is optimized to minimize these occurrences.

5. Damages

Opulom London is liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team at opulom.london@gmail.com with photos of the damaged packaging and item. We will arrange a replacement immediately.